Question 1

HOW DO I PAY WITH CREDIT/DEBIT CARD USING PAYPAL?

Accepted Answer

At Checkout, you'll be asked to pay with PayPal. If you don’t have a PayPal account do not worry, you can still pay with your Credit/Debit card at Checkout. Simply click “Pay with PayPal”. You will then be directed to a new PayPal Tab. Under “Log In” is a button labeled “Pay with Credit or Visa Debit Card”. Click this button to pay with your debit or credit card!

Question 2

WHAT IS THE CURRENCY ON THE WEBSITE?

Accepted Answer

All prices are shown in USD.

Question 3

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Accepted Answer

All orders are currently on pre-order only. We expect to ship all orders within 2-3 months after pre-orders conclude.

Once products are in stock:
All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 business days for orders to ship.

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

If your order does not get fulfilled within 7 business days, please contact glitchstore@glitchstars.com with your order number.

You may check the status of all merchandise drops using the following Google Sheets link here: https://docs.google.com/spreadsheets/d/1ZG39RDaUgLQJ8pkfQbhmyQfRO7o9vqb98j00dDJ1S8I/edit?usp=sharing

Question 4

All orders are FINAL SALE. No refunds.

Accepted Answer

No Refunds, Returns, Exchanges or Replacements. Please double check to ensure you provide the correct shipping address with your order. All items ordered will be shipped to the address provided. We are not responsible for incorrect addresses, however we will accommodate your request to change shipping addresses before items are shipped to our best effort. Please contact us at glitchstore@glitchstars.com with your order number and details to request a shipping address change

Question 5

WHEN WILL MY ORDER SHIP?

Accepted Answer

All orders are currently on pre-order only. We expect to ship all orders within 2-3 months after pre-orders conclude.

Once products are in stock:
All orders within USA and Canada will take about 2-3 business days for processing. Please allow up to 5 business days for orders to ship.

All International orders will take about 2-3 weeks to arrive depending on location. Please allow 2-3 business days for processing.

If your order does not get fulfilled within 7 Business days, please contact glitchstore@glitchstars.com with your order number.

Question 6

MY TRACKING INFORMATION SAYS THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT.

Accepted Answer

Please contact us at glitchstore@glitchstars.com and include your order number and shipping information. We will do our best to resolve your issue as quickly as possible.

Question 7

DO YOU HANDLE CUSTOMS & IMPORTING FEES?

Accepted Answer

If you're located outside of the US, your order may be subject to import/customs taxes/duties. We are unable to calculate them for you in advance and you will be responsible for paying them upon arrival of your items.For more information regarding your country's customs policies, please contact your local customs office.If your item(s) are returned due to failure to comply with your country's customs policies, we are unable to offer you a refund your shipping. If you wish to have your item(s) reshipped, you will need to pay an additional shipping charge.If you live ina rural area, the shipping carrier may charge you for the delivery of your item(s). You are responsible for paying this as well.

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Frequently Asked Questions